Singpass helpdesk counter is a physical service point where people can get help for Singpass registration, account recovery, or troubleshooting.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Operating hours vary by location—most counters open check here during office hours on weekdays and sometimes on Saturdays. Check the specific centre’s timings before visiting.

For smooth in-person service with government digital identity matters, Singpass counters are always ready to assist.